Why us?

At LingoesUK, we specialise in a wide range of

professional Chinese language services (in

simplified & traditional scripts) from and into

English, Spanish, German and French. Other

languages we handle include Japanese, Korean, Filipino Tagalog and Malay.

Founded in 2003, we are a London-based, translator-led company which understands fully how to consistently communicate well the messages of our clients in different languages across many cultures in an effective way. All our translation is proofread and vetted in-house as standard practice by an editor before delivery to our clients, ensuring accuracy and flair. To further ensure consistency of terminology and style used in large projects, we use state-of-the-art translation memory (TM) tools and terminology databases which can be provided to our clients for their approval upon request. Cost can be saved for our clients with the use of TM when old materials are updated and recycled. As we come to celebrate our 17th anniversary, we are proud to have our ISO17100:2015 certification renewed by the Association of Translation Companies UK. This means that our deliverables are certified to meet ISO17100 translation standard. We are a corporate member of the Institute of Translation and Interpreting (ITI) (UK) and of the Association of Translation Companies (UK). Our in-house translators, interpreters and project managers are all university graduates, some of whom are also full members of the ITI and the Chartered Institute of Linguists (UK), qualified to undertake English Chinese translation, legal translation and patent translation and manage such projects. We take confidentiality of our clients’ materials very seriously and abide by the Codes of Professional Conduct of our professional bodies. We only use interpreters who have been professionally approved by us, having worked with them in on-site assignments.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Why us?

At LingoesUK, we specialise in a wide range of

professional Chinese language

services (in simplified &

traditional scripts) from and into

English, Spanish, German and

French. Other languages we

handle include Japanese, Korean,

Filipino Tagalog and Malay.

Founded in 2003, we are a London-based, translator-led company which understands fully how to consistently communicate well the messages of our clients in different languages across many cultures in an effective way. All our translation is proofread and vetted in-house as standard practice by an editor before delivery to our clients, ensuring accuracy and flair. To further ensure consistency of terminology and style used in large projects, we use state-of- the-art translation memory (TM) tools and terminology databases which can be provided to our clients for their approval upon request. Cost can be saved for our clients with the use of TM when old materials are updated and recycled. As we come to celebrate our 17th anniversary, we are proud to have our ISO17100:2015 certification renewed by the Association of Translation Companies UK. This means that our deliverables are certified to meet ISO17100 translation standard. We are a corporate member of the Institute of Translation and Interpreting (ITI) (UK) and of the Association of Translation Companies (UK). Our in-house translators, interpreters and project managers are all university graduates, some of whom are also full members of the ITI and the Chartered Institute of Linguists (UK), qualified to undertake English Chinese translation, legal translation and patent translation and manage such projects. We take confidentiality of our clients’ materials very seriously and abide by the Codes of Professional Conduct of our professional bodies. We only use interpreters who have been professionally approved by us, having worked with them in on-site assignments.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Our Team

We pride ourselves for being at the coalface, handling

clients’ requests and

working on their

materials directly.

Here are the core

members of our

team.

You can find out

more about our

individual

backgrounds.

As a team of in-house full-time translators, editors, subtitlers, interpreters, copywriters, DTP operators and project managers, we support each other in the firm belief that this is in the best interests of our clients, who require their materials to be treated in strict confidence under one roof by a named colleague with a face they can associate with their projects. We strive to excel and impress our clients with the standards and quality of our work. Click here to find out what our clients say about our work.
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Our Mission, Values and

Vision

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Our Team

We pride ourselves for being at the

coalface, handling clients’ requests and

working on their

materials directly.

Here are the core

members of our

team.

You can find out

more about our individual backgrounds.

As a team of in-house full-time translators, editors, subtitlers, interpreters, copywriters, DTP operators and project managers, we support each other in the firm belief that this is in the best interests of our clients, who require their materials to be treated in strict confidence under one roof by a named colleague with a face they can associate with their projects. We strive to excel and impress our clients with the standards and quality of our work. Click here to find out what our clients say about our work.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Translation

Certification and notarization

The Apostille convention or the Hague Convention Abolishing the Requirement for Legalisation for Foreign Public Documents governs how a legal document issued in one signatory country can be certified for use in all other signatory states. This is commonly described as the process of legalisation. Being a full corporate member of the Institute of Translation and Interpreting and the Association of the Translation Companies in the UK, we are fully qualified to provide translators’ certificates recognised by the UK authorities. We have assisted hundreds of foreign students (mostly from China), hundreds of couples in mixed marriages and dozens of highly mobile professionals working overseas, mainly in China, with the legalisation of their documents including academic certificates, marriage certificates, employment references, bank statements and birth/death certificates. As we have established close working relationships with a few notaries public in London and the translations we produce are trusted by them, they can be notarized for the purposes of the issue of apostilles from the competent authorities. We are happy to assist you in this process.

Patents, Medical, Architecture, Engineering and

Technical Journals

For nearly a decade, we have been a trusted and regular supplier of patent translation to the European Patent Office. We specialise in handling difficult technical translation projects, such as medical journals, patents, clinical trials, construction project design briefs, building appointment documents and financial statements. The long- standing professional relationships we have built with doctors, engineers, accountants and IT professionals have helped us complete and deliver our projects successfully. We are delighted to share the happy news with Stufish, the entertainment architects, who won the prestigious Live Design Excellence Award in the category of Venue (Theatre) with their Han Show Theatre project in Wuhan, China; we have assisted them in the translation and editing of their design documentation and contracts. Over the years we have built a large corpus of technical terms in a wide range of subject areas with our translation memory tools – an invaluable asset to our handling of such difficult projects, normally shied away from by many non-technical translators.

Legal, Finance and Business

At the Lingoes, all legal translation is proofread and edited by legally trained translators. Our colleague, Mrs Winnie Joseph, holds a postgraduate diploma in law (College of Law, Birmingham UK) and oversees all Chinese or English translations of contracts. We attend court hearings, where clients speak Mandarin or Cantonese. Our qualified interpreters have been cleared with Enhanced Disclosure from the Disclosure and Barring Services, ensuring their impartiality and suitability in handling confidential materials. The professional relationships we have established with ACCA-qualified accountants ensure that our translations of financial statements are fit for purposes such as due diligence. Other financial materials we have successfully handled include IPO documentation and investment brochures.
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Art and Culture

We have a proven record of translating for art, which include The Cartoon Generation – Free Life, Free Cartoon by ZHU Tong (2008), and film subtitles, such as Paranormal Activity 2 (2010). Recently we translated into English a screenplay, based on the famous Chinese mystical novel, Gods of Honour, for the creation of a theme park feature in a Qingdao, China, by a well-known special digital effect production company in London. We have also been commissioned to subtitle the Chinese dialogues in the recent BBC2 drama, One Child, which has already premiered in the US. A selection of the television and radio programme synopses provided in some of the in-flight magazines of certain Asia-based airlines are also handled by us. In terms of publications, we were the translation house commissioned to translate Hong Kong/China Photographers Six – Chun Wai written by LIU Wai-tong from Chinese into English.
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Translation

Certification and notarization

The Apostille convention or the Hague Convention Abolishing the Requirement for Legalisation for Foreign Public Documents governs how a legal document issued in one signatory country can be certified for use in all other signatory states. This is commonly described as the process of legalisation. Being a full corporate member of the Institute of Translation and Interpreting and the Association of the Translation Companies in the UK, we are fully qualified to provide translators’ certificates recognised by the UK authorities. We have assisted hundreds of foreign students (mostly from China), hundreds of couples in mixed marriages and dozens of highly mobile professionals working overseas, mainly in China, with the legalisation of their documents including academic certificates, marriage certificates, employment references, bank statements and birth/death certificates. As we have established close working relationships with a few notaries public in London and the translations we produce are trusted by them, they can be notarized for the purposes of the issue of apostilles from the competent authorities. We are happy to assist you in this process.

Patents, Medical, Architecture, Engineering and

Technical Journals

For nearly a decade, we have been a trusted and regular supplier of patent translation to the European Patent Office. We specialise in handling difficult technical translation projects, such as medical journals, patents, clinical trials, construction project design briefs, building appointment documents and financial statements. The long- standing professional relationships we have built with doctors, engineers, accountants and IT professionals have helped us complete and deliver our projects successfully. We are delighted to share the happy news with Stufish, the entertainment architects, who won the prestigious Live Design Excellence Award in the category of Venue (Theatre) with their Han Show Theatre project in Wuhan, China; we have assisted them in the translation and editing of their design documentation and contracts. Over the years we have built a large corpus of technical terms in a wide range of subject areas with our translation memory tools – an invaluable asset to our handling of such difficult projects, normally shied away from by many non-technical translators.

Legal, Finance and Business

At the Lingoes, all legal translation is proofread and edited by legally trained translators. Our colleague, Mrs Winnie Joseph, holds a postgraduate diploma in law (College of Law, Birmingham UK) and oversees all Chinese or English translations of contracts. We attend court hearings, where clients speak Mandarin or Cantonese. Our qualified interpreters have been cleared with Enhanced Disclosure from the Disclosure and Barring Services, ensuring their impartiality and suitability in handling confidential materials. The professional relationships we have established with ACCA-qualified accountants ensure that our translations of financial statements are fit for purposes such as due diligence. Other financial materials we have successfully handled include IPO documentation and investment brochures.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856

Art and Culture

We have a proven record of translating for art, which include The Cartoon Generation – Free Life, Free Cartoon by ZHU Tong (2008), and film subtitles, such as Paranormal Activity 2 (2010). Recently we translated into English a screenplay, based on the famous Chinese mystical novel, Gods of Honour, for the creation of a theme park feature in a Qingdao, China, by a well-known special digital effect production company in London. We have also been commissioned to subtitle the Chinese dialogues in the recent BBC2 drama, One Child, which has already premiered in the US. A selection of the television and radio programme synopses provided in some of the in-flight magazines of certain Asia-based airlines are also handled by us. In terms of publications, we were the translation house commissioned to translate Hong Kong/China Photographers Six – Chun Wai written by LIU Wai-tong from Chinese into English.
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Consecutive / Liaison Interpreting for Business Meetings & Factory Visits

Apart from being fully qualified and security cleared, the professional interpreters on our books have a proven record of being flexible in order to meet the demanding nature of the assignments, such as last-minute changes to the time and venue and length of your sessions. Not only are they capable of translating quickly, correctly and comprehensibly in a formal setting, they are also knowledgeable about the local culture and customs, which enables them to fulfil the very different but equally demanding needs of being a successful escort interpreter. Clients who have engaged with us on these projects include Costa Coffee, Streetcrane, Microsoft Operations Pte.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856

Interpreting

Simultaneous / Booth Interpreting for Conference

The simultaneous interpreters on our books are either highly-trained interpreters with an academic degree in the field or seasoned interpreters who have worked in booths for years. Languages they cover include English, French, German, Japanese, Korean, Mandarin and Cantonese. Our past projects include high-profile sensitive corporate take-over negotiations in Germany, in-house training events for the international sales teams of luxury fashion brands, as well as annual conferences for sales agents of international insurance companies held in France.

Consecutive /Liaison Interpreting for Courts,

Insurance Companies & Police

Only suitably-qualified interpreters on our database, who have been security cleared, are despatched to interpret in any legal setting due to the sensitivity of these assignments. Clients whom we have served include Alsters Kelley LLP solicitors, Her Majesty’s Courts and Tribunals Service, West Midlands Police, R G Investigations and many others.
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Interpreting

Simultaneous / Booth Interpreting for Conference

The simultaneous interpreters on our books are either highly-trained interpreters with an academic degree in the field or seasoned interpreters who have worked in booths for years. Languages they cover include English, French, German, Japanese, Korean, Mandarin and Cantonese. Our past projects include high-profile sensitive corporate take-over negotiations in Germany, in-house training events for the international sales teams of luxury fashion brands, as well as annual conferences for sales agents of international insurance companies held in France.

Consecutive /Liaison Interpreting for Courts,

Insurance Companies & Police

Only suitably-qualified interpreters on our database, who have been security cleared, are despatched to interpret in any legal setting due to the sensitivity of these assignments. Clients whom we have served include Alsters Kelley LLP solicitors, Her Majesty’s Courts and Tribunals Service, West Midlands Police, R G Investigations and many others.

Consecutive / Liaison Interpreting for Business

Meetings & Factory Visits

Apart from being fully qualified and security cleared, the professional interpreters on our books have a proven record of being flexible in order to meet the demanding nature of the assignments, such as last-minute changes to the time and venue and length of your sessions. Not only are they capable of translating quickly, correctly and comprehensibly in a formal setting, they are also knowledgeable about the local culture and customs, which enables them to fulfil the very different but equally demanding needs of being a successful escort interpreter. Clients who have engaged with us on these projects include Costa Coffee, Streetcrane, Microsoft Operations Pte.
Copyright © 2017 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Subtitling

We have years of experience in the transcribing, spotting (timing), translating, placing and burning of subtitles for full-length feature films, as well as corporate or commercial marketing video footage. They include Paranormal Activity 2 (2010), Sotheby’s auction footage on Property of A Lady: 4 Superb Jewels by Cartier, The Unfollowers (Shaun Ross’s story) and Sinopec International Exploration and Production Corporation corporate video (English), to name but a few. We also provide video editing services for your precious video footage, into which we may insert foreign subtitles and captions for the benefit of your foreign audiences. The Lingoes is a one-stop shop for all your video editing and subtitling needs. Give us a call or email us for a solution which meets your requirements. Here is a short video we subtitled into Chinese (simplified script) for Cambridgebridgeshire Police Constabulary to raise public awareness of the work of public service interpreters in the UK. Let us help you reach your foreign viewers in the same way.
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Subtitling

We have years of experience in the transcribing, spotting (timing), translating, placing and burning of subtitles for full-length feature films, as well as corporate or commercial marketing video footage. They include Paranormal Activity 2 (2010), Sotheby’s auction footage on Property of A Lady: 4 Superb Jewels by Cartier, The Unfollowers (Shaun Ross’s story) and Sinopec International Exploration and Production Corporation corporate video (English), to name but a few. We also provide video editing services for your precious video footage, into which we may insert foreign subtitles and captions for the benefit of your foreign audiences. The Lingoes is a one-stop shop for all your video editing and subtitling needs. Give us a call or email us for a solution which meets your requirements. Here is a short video we subtitled into Chinese (simplified script) for Cambridgebridgeshire Police Constabulary to raise public awareness of the work of public service interpreters in the UK. Let us help you reach your foreign viewers in the same way.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Desktop Publishing

We have a long history of working with large publishing houses in typesetting their Chinese magazines, ranging from Chinese brochures for Visit Britain and Copenhagen: the Green City to car magazines such as LIV. Name cards are one key type of publication we typeset for small businesses in their foreign business trips. We are a one-stop shop for your desktop typesetting needs. All you need do is send us your English InDesign (or simply WORD) files and we will return to you InDesign and Hi-Res PDF files which are well-translated, -edited and -typeset ready for publishing. Simple and hassle-free.
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Desktop

Publishing

We have a long history of working with large publishing houses in typesetting their Chinese magazines, ranging from Chinese brochures for Visit Britain and Copenhagen: the Green City to car magazines such as LIV. Name cards are one key type of publication we typeset for small businesses in their foreign business trips. We are a one-stop shop for your desktop typesetting needs. All you need do is send us your English InDesign (or simply WORD) files and we will return to you InDesign and Hi-Res PDF files which are well- translated, -edited and -typeset ready for publishing. Simple and hassle-free.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Transcription

With native speakers in Cantonese, Mandarin and English in-house, we are able to transcribe and translate your audio clips and video footage quickly in one-go. Add-on services such as voice-over or subtitling can also form part of the bespoke services we tailor around your needs. Give us a call or email us to find out how we can help in your projects.
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Transcription

With native speakers in Cantonese, Mandarin and English in-house, we are able to transcribe and translate your audio clips and video footage quickly in one-go. Add-on services such as voice-over or subtitling can also form part of the bespoke services we tailor around your needs. Give us a call or email us to find out how we can help in your projects.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Website Localisation

Like our website? We created it

ourselves in-house from

scratch. So talk to us, and we

can help you create one or

localise your existing English

website for your foreign

markets.

Companies with international business interests need to effectively communicate with their global clients, business partners and employees – putting messages in the native languages of their audience is the only way to achieve this. The clear, accurate and precise translation of their web content is therefore vital to their success in the global market place. We have helped many leading companies in various industries translate and localise their internal or external web content to facilitate their global growth and operations. Whether it is your corporate website, intranet or business communications, our web translation/localisation services are designed to convey your message in the most clear and accurate manner. We have extensive experience in translating technical and marketing materials for different types of companies and products, from university websites to high-end audio products to banking services. We have a team of specialist translators and proof-readers to ensure that all web content is translated in line with your requirements on style and branding. Your web translation will be carried out by our qualified translators in your given field to ensure all of your key messages are effectively communicated in the process. Most webpage formats can be directly translated with the help of our computer-aided translation software and technicians. Our proof-readers always double check our translations and formatting before they are delivered to you, ready to be uploaded. We can also carry out post-DTP checks for your localised web pages or other content, so you can take comfort in the knowledge that your target audience will always find your localised web content accurate and culturally aware. As with all projects, our translators and project managers work closely with our clients to ensure accurate, speedy and tailored delivery of translations for your web content.
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Website

Localisation

Like our website? We created it ourselves in-house

from scratch. So talk to us, and we can help you

create one or localise your existing English website

for your foreign markets.

Companies with international business interests need to effectively communicate with their global clients, business partners and employees – putting messages in the native languages of their audience is the only way to achieve this. The clear, accurate and precise translation of their web content is therefore vital to their success in the global market place. We have helped many leading companies in various industries translate and localise their internal or external web content to facilitate their global growth and operations. Whether it is your corporate website, intranet or business communications, our web translation/localisation services are designed to convey your message in the most clear and accurate manner. We have extensive experience in translating technical and marketing materials for different types of companies and products, from university websites to high-end audio products to banking services. We have a team of specialist translators and proof-readers to ensure that all web content is translated in line with your requirements on style and branding. Your web translation will be carried out by our qualified translators in your given field to ensure all of your key messages are effectively communicated in the process. Most webpage formats can be directly translated with the help of our computer-aided translation software and technicians. Our proof-readers always double check our translations and formatting before they are delivered to you, ready to be uploaded. We can also carry out post-DTP checks for your localised web pages or other content, so you can take comfort in the knowledge that your target audience will always find your localised web content accurate and culturally aware. As with all projects, our translators and project managers work closely with our clients to ensure accurate, speedy and tailored delivery of translations for your web content.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Revision & Editing

Cross-language comparison, revision, editing and copywriting

Negotiations come back and forth, so do draft copies of contracts and agreements or marketing materials before they are finalised. As professional translators who are experienced in working with copies of materials written at different stages, we are able to highlight and explain the changes made in another language in a clear and easy-to-understand manner, which helps you make progress in the negotiation process. Give us a call and let us show you what changes your counterparts have made in your draft documentation. In addition to translating from source materials, we also originate and write for newspapers and corporate clients on topics related to Far Eastern markets such as China. Give us a call to discuss your needs in research on a foreign market in their native language.
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Revision &

Editing

Cross-language comparison, revision, editing and

copywriting

Negotiations come back and forth, so do draft copies of contracts and agreements or marketing materials before they are finalised. As professional translators who are experienced in working with copies of materials written at different stages, we are able to highlight and explain the changes made in another language in a clear and easy-to- understand manner, which helps you make progress in the negotiation process. Give us a call and let us show you what changes your counterparts have made in your draft documentation. In addition to translating from source materials, we also originate and write for newspapers and corporate clients on topics related to Far Eastern markets such as China. Give us a call to discuss your needs in research on a foreign market in their native language.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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More About Us

Winnie JOSEPH MD FITI, MCIL, MA Winnie was born and raised Hong Kong, where she left in 1997. She worked for the Hong Kong government as a Chinese Language Officer under British colonial rule for five years, translating and interpreting for her expatriate colleagues. After obtaining her MA degree in linguistics and information processing at Leeds University in 1995, she returned to Hong Kong to teach at various higher education institutions in Hong Kong, before leaving for and settling in Britain She then worked in-house as a Chinese linguist for a London publishing house, where she learned her skills in subtitling and desktop publishing. Active in the UK translation profession, Winnie became a Fellow of the Institute of Translation and Interpreting in 2014. She is interested in law and holds a postgraduate diploma in law from the College of Law (Birmingham). A wine, sake and tea devotee, she also holds a WSET Level 2 in Wines and Spirits, Level 3 in Sake respectively as well as a UK Tea Academy’s Level 1 Tea Champion certificate. Louise LEE Translator/Project Manager BA Louise is a native of Hong Kong and holds a Bachelor of Arts degree from the University of Hong Kong. Before moving to London, UK in 2018, Louise had been a full-time translator and interpreter in the Hong Kong civil service for six years, responsible for producing translations across English and Chinese, as well as providing interpretation services in English/ Cantonese/ Mandarin, working closely with people from all walks of life. In the UK, Louise was engaged in various project management roles in education and compliance operations, where she worked effectively alongside multi-cultural teams and clients. Pursuing her career interest in translation, Louise joined us as a Translator/ Project Manager in 2021. Oscar TANG Translator/Junior Project Manager BBA Oscar is from Hong Kong and a native Cantonese speaker. He received a BBA degree in Accounting and Finance from the University of Hong Kong in 2017 before pursuing his interest in performance arts by studying theatre drama at Radix Troupe Hong Kong. He then entered the education industry and worked for British Council Hong Kong as an IELTS exam invigilator and as an English class instructor for SEEDS Education Services. In 2021, Oscar joined us as a Translator / Junior Project Manager.

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More About Us

Winnie JOSEPH MD FITI, MCIL, MA Winnie was born and raised Hong Kong, where she left in 1997. She worked for the Hong Kong government as a Chinese Language Officer under British colonial rule for five years, translating and interpreting for her expatriate colleagues. After obtaining her MA degree in linguistics and information processing at Leeds University in 1995, she returned to Hong Kong to teach at various higher education institutions in Hong Kong, before leaving for and settling in Britain She then worked in-house as a Chinese linguist for a London publishing house, where she learned her skills in subtitling and desktop publishing. Active in the UK translation profession, Winnie became a Fellow of the Institute of Translation and Interpreting in 2014. She is interested in law and holds a postgraduate diploma in law from the College of Law (Birmingham). A wine, sake and tea devotee, she also holds a WSET Level 2 in Wines and Spirits, Level 3 in Sake respectively as well as a UK Tea Academy’s Level 1 Tea Champion certificate. Louise LEE Translator/Project Manager BA Louise is a native of Hong Kong and holds a Bachelor of Arts degree from the University of Hong Kong. Before moving to London, UK in 2018, Louise had been a full-time translator and interpreter in the Hong Kong civil service for six years, responsible for producing translations across English and Chinese, as well as providing interpretation services in English/ Cantonese/ Mandarin, working closely with people from all walks of life. In the UK, Louise was engaged in various project management roles in education and compliance operations, where she worked effectively alongside multi-cultural teams and clients. Pursuing her career interest in translation, Louise joined us as a Translator/ Project Manager in 2021. Oscar TANG Translator/Junior Project Manager BBA Oscar is from Hong Kong and a native Cantonese speaker. He received a BBA degree in Accounting and Finance from the University of Hong Kong in 2017 before pursuing his interest in performance arts by studying theatre drama at Radix Troupe Hong Kong. He then entered the education industry and worked for British Council Hong Kong as an IELTS exam invigilator and as an English class instructor for SEEDS Education Services. In 2021, Oscar joined us as a Translator / Junior Project Manager.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Our News

Partnership with We are delighted to work with VSF Wine Education to promote the understanding and appreciation of wine and spirits among friends, clients and colleagues around the world, in particular mainland China, Taiwan and Hong Kong. Since March 2018, VSF Wine Education has been holding functions, such as East Meets West Networking Events and themed activities such as French Cheeses and Wine Pairing event in London at our venue. VSF Wine Education has also been running Japanese Sake Understanding and Appreciation sessions since October 2018, hosted by none other than our Lingoes’ head, Winnie JOSEPH, who holds a Wine & Spirits Education Trust’s Level 3 Award in Sake. Our sake event takes place most Thursdays and Fridays; next dates for your diary are 2, 9 and 10 September 2021 at our office in Canada Water, London SE16 2XB. Tickets are limited due to the size of the venue. So be quick, and grab a ticket for a memorable and fun-filled night on Japanese sake. See you there, kanpai!
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Our News

Partnership with We are delighted to work with VSF Wine Education to promote the understanding and appreciation of wine and spirits among friends, clients and colleagues around the world, in particular mainland China, Taiwan and Hong Kong. Since March 2018, VSF Wine Education has been holding functions, such as East Meets West Networking Events and themed activities such as French Cheeses and Wine Pairing event in London at our venue. VSF Wine Education has also been running Japanese Sake Understanding and Appreciation sessions since October 2018, hosted by none other than our Lingoes’ head, Winnie JOSEPH, who holds a Wine & Spirits Education Trust’s Level 3 Award in Sake. Our sake event takes place most Thursdays and Fridays; next dates for your diary are 2, 9 and 10 September 2021 at our office in Canada Water, London SE16 2XB. Tickets are limited due to the size of the venue. So be quick, and grab a ticket for a memorable and fun-filled night on Japanese sake. See you there, kanpai!
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856

Our Blog

(in Chinese only) Get-to-know-the-UK blog 「入鄉隨俗、活出精彩」網誌 英格蘭教育制度 英國稅制 英格蘭置業 英國倫敦日常生活(飲食篇) 如欲訂閱我們的網誌,請點擊
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Our Blog

(in Chinese only) Get-to-know-the-UK blog 「入鄉隨俗、活出精彩」網誌 英格蘭教育制度 英國稅制 英格蘭置業 英國倫敦日常生活(飲食篇) 如欲訂閱我們的網誌,請點擊此處
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IN-HOUSE (APPLICATION CLOSED)
We are currently looking for translators to join us in-house, full-time, who write well in Chinese to native-speaker level and have a good command of English, preferably have an additional foreign language, such as Japanese, Korean, French and German, are graduates or undergraduates in any discipline, are outgoing in personality and happy to assist in our other language or cultural projects, are willing to help with our marketing or sales campaigns, and can be flexible with their working hours. In return, as our team members, apart from earning a wage (of course), you will learn and gain hands-on experience in subtitling and in Computer-Aided Translation Tools as a translator, an editor, a reviewer as well as a project manager, work in a supportive but small, busy working environment, and benefit from the language or cultural projects we run for the public. If you are up for the challenge and would like to pursue a career in translation or languages, we can show you the ropes. Please send us your CV and a cover email to info@lingoes.co.uk with the subject line ‘Application for In-house Position of Translator (Chinese)’. Closing date: 28 February 2021
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856

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Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
Lingoes IT Support provided by
Lingoes - ISO17100 Certified
IN-HOUSE (APPLICATION CLOSED) We are currently looking for translators to join us in-house, full-time, who write well in Chinese to native-speaker level and have a good command of English, preferably have an additional foreign language, such as Japanese, Korean, French and German, are graduates or undergraduates in any discipline, are outgoing in personality and happy to assist in our other language or cultural projects, are willing to help with our marketing or sales efforts, and can be flexible with their working hours. In return, as our team members, apart from earning a wage (of course), you will learn and gain hands-on experience in subtitling and in Computer-Aided Translation Tools as a translator, an editor, a reviewer as well as a project manager, work in a supportive but busy working environment, and benefit from the language or cultural projects we run for the public. If you are up for the challenge and would like to pursue a career in translation or languages, we can show you the ropes. Please send us your CV and a cover email to info@lingoes.co.uk with the subject line ‘Application for In-house Position of Translator (Chinese)’. Closing date: 28 February 2021
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Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856

Contact

The Lingoes Ltd

11A City Business Centre Lower Road London SE16 2XB UK tel/fax: mobile: 0800 612 8282 +44 79 4643 1515 +44 20 7231 0753 email: info@lingoes.co.uk VAT Registered Number: GB 831 1837 43

Direction to Lingoes UK

The closest underground stations are (in order of proximity) Rotherhithe (Overground 2 minutes’ walk), Canada Water (Jubilee line, 8 minutes’ walk) and Bermondsey (Jubilee line, 10 minutes’ walk). From Bermondsey underground station - turn right on exit. Walk straight on along Jamaica Road for 10 minutes until you see Southwark Park on your right and a big roundabout right in front of you. Across Lower Road, there is a big billboard marked City Business Centre. Slightly to the left over the road, you will see St Olav’s Church, a Norwegian Church (with its greenish blue spire and a blue/white flag flying on its pole). Cross the zebra-crossing and bear left, heading towards the Church. Our entrance is directly opposite to the Church. From Rotherhithe overground station - turn left on exit, cross the road at the traffic light (supermarket Nisa on your left). Go through Old Railway Walk; turn right on entering Albion Street. Straight on for another 2 minutes, walking past the Finnish Church and then St Olav’s Church on your right and a parade of shops on your left. Our entrance is directly opposite to St Olav’s Church. You will also see our BLUE signboard, The Lingoes Ltd, standing outside the entrance to our building. Press the bell on the door and we will let you in. We are on the top floor.
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We have a dedicated parking space in our gated car park. Should you come to us by car, you can either park just outside our entrance for an hour, or give us a call when you are at our door, and one of us will lead you into our car park for unlimited parking.
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Lingoes - ISO 17100 Certified

Contact

The Lingoes Ltd

11A City Business Centre Lower Road London SE16 2XB UK tel/fax: mobile: 0800 612 8282 +44 79 4643 1515 +44 20 7231 0753 email: info@lingoes.co.uk VAT Registered Number: GB 831 1837 43

Direction to Lingoes UK

The closest underground stations are (in order of proximity) Rotherhithe (Overground 2 minutes’ walk), Canada Water (Jubilee line, 8 minutes’ walk) and Bermondsey (Jubilee line, 10 minutes’ walk). From Bermondsey underground station - turn right on exit. Walk straight on along Jamaica Road for 10 minutes until you see Southwark Park on your right and a big roundabout right in front of you. Across Lower Road, there is a big billboard marked City Business Centre. Slightly to the left over the road, you will see St Olav’s Church, a Norwegian Church (with its greenish blue spire and a blue/white flag flying on its pole). Cross the zebra-crossing and bear left, heading towards the Church. Our entrance is directly opposite to the Church. From Rotherhithe overground station - turn left on exit, cross the road at the traffic light (supermarket Nisa on your left). Go through Old Railway Walk; turn right on entering Albion Street. Straight on for another 2 minutes, walking past the Finnish Church and then St Olav’s Church on your right and a parade of shops on your left. Our entrance is directly opposite to St Olav’s Church. You will also see our BLUE signboard, The Lingoes Ltd, standing outside the entrance to our building. Press the bell on the door and we will let you in. We are on the top floor.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
Get a FREE Quote
We have a dedicated parking space in our gated car park. Should you come to us by car, you can either park just outside our entrance for an hour, or give us a call when you are at our door, and one of us will lead you into our car park for unlimited parking.
Lingoes IT Support provided by
Lingoes - ISO17100 Certified
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Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856

Cookie Policy

(the boring bits)

What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies... How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies. The Cookies We Set When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences. Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell services it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. More Information Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods. Email us at info@lingoes.co.uk.
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Cookie

Policy

(the boring bits)

What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies... How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies. The Cookies We Set When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences. Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell services it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. More Information Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods. Email us at info@lingoes.co.uk.
Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856
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Copyright © 2022 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856

PRIVACY Policy(the important bits)

Date of last update: 22 May 2018

The Lingoes Ltd takes the privacy and security of your personal information very seriously. For detailed contact information, please visit our Contact page. The Lingoes Ltd and our data protection officer (together referred to as “we” or us”) are committed to protecting and respecting your privacy. To contact our data protection officer, please email us at info@lingoes.co.uk. This policy (“Privacy Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. In short, we will not give your data to any third parties to use for their benefit without asking your prior permission. However, we may use external data processing services to process them for the purposes listed below. We will never sell your data to any third parties, or harvest or buy personal data in bulk and use them without the permission from those who the data are about. We will not collect data about your behaviour at any other sites other than our own. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The Lingoes Ltd requires some of your personal data if you purchase or use our products or services, or when you contact us, or when you access our servers or documents on our website. We also collect personal data when you apply to us as a supplier or freelancer. If you represent an organisation that purchases or uses our products or services, your personal data will be used in conjunction to this organisation. By submitting data to our website at www.lingoes.co.uk or accessing our servers (collectively known as “our Sites”), you are accepting and consenting to the practices described in this Privacy Policy. Information we may collect from you You may give us information about you by filling in forms on our Sites or by corresponding with us by phone, email, SMS, in writing or otherwise. This includes but is not limited to the information you provide us when you request for quotations, register for email alerts for potential job offers, request for literature, sign-up for newsletters or enter a competition, promotion or survey. The information you give us may include your name, address, email address, organisation you represent and other contact information, other personal information and (if applying for employment or freelance job offers) relevant information about your qualifications and work experience. If you purchase or subscribe to our products or services, we also collect your billing details. On the other hand, if you take up our job offers, we collect your bank details and tax status in order to process payment to you. Whenever we collect personal data from you, we assume that you provide your own details, not someone else’s. If, however, you fill in other’s data, please ensure you have the express, written and voluntary consent of that person or the organisation you represent. We may receive information about you from third party service providers such as trade bodies, credit reference agencies, payment service providers, or analytics providers when we consider setting up a trade account for you, or when you apply to open a trade account with us. We may combine this information with the information you give us and the information we collect about you. We may use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive). If you apply to us for employment or freelance job offers, we may receive information about you from third party service providers, trade bodies or portals such as proz.com, the Institute of Translation and Interpreting UK, the Chartered Institute of Linguists UK and the American Translators Association in considering your applications. Uses made of the information obtained We may use information held about you in the following ways: to provide you with any services and/or information you request from us; to notify you about changes to our products or services; to provide you with information by post, email, telephone or otherwise about products and services of a similar nature to those you have previously purchased or expressed an interest in which are offered by us and which we think may be of interest to you. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us by phone, post or email using the details on our Contact page. You can also unsubscribe from emails by following the unsubscribe instructions included in every email; to bill you for the products or services we have provided you with, or pay you for the products or services you render us; to administer our Sites and for internal operations, including troubleshooting, data analysis, load management, testing, research, statistical and survey purposes; to improve our Sites to ensure that content is presented in the most effective manner for you and for your computer; to measure or understand the effectiveness of content we serve to you and others, and to deliver relevant content to you; to obtain your feedback on a product, service or our Sites via a third party appointed by us; and as part of our efforts to keep our Sites safe and secure Disclosure of your information We may share the personal data we hold about you to enable us to better understand your needs and serve you in the efficient way that you expect. Your personal data may also be used by us for customer modelling, statistical and trend analysis, with the aim of developing and improving our products or services. We will never sell, trade, or rent your personal information to others; however, we may share your information with selected third parties including: our affiliated companies, such as VSF Wine Education, partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or to enforce or apply our statutory disclosures or any other agreement or to protect the rights, property or safety of our Sites, our users or others; governmental or judicial bodies or agencies to comply with our legal obligations; advertisers and advertising networks that require the data to select and serve adverts about our products or services to you and others. It will only be passed to third party advertisers in order to provide products or services on our behalf; and data, service and software providers that assist us in the improvement and optimisation of our Sites. Cookies, analytics and web beacons Our Sites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. When we send you an email, we may track whether you have opened that email and whether you have clicked any links it may contain. This helps us measure the performance of our email campaigns. We do this by including single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. Where we store your personal data We store your data on our secure servers in the United Kingdom and retain it for a reasonable period or as long as the law requires. However, your data may be transferred to, stored at, and processed in the European Union, the United States or Canada by our partners or service providers, which either offer GDPR compliance or compliance with the EU-US Privacy Shield Framework. The European Commission has so far recognised the United States (limited to the Privacy Shield Framework) as providing adequate protection. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Who and where will process your data For the purposes of large-file transfers, emailing, computer-aided translation (CAT), online payment and surveys, at the time of writing we use the following external data processing agents: Hightail - large-file transfer and sharing, operated by OpenText Corporation based in Canada. Their privacy policy is available at https://www.opentext.com/who-we-are/copyright-information/site-privacy Google G Suite for Business. Google’s commitment to GDPR compliance is available at https://cloud.google.com/security/gdpr/ memoQ – CAT software provider based in Hungary. Their privacy policy is here: https://www.memoq.com/en/privacy-policy WorldPay Pay-by-Link – online merchant services. Their privacy policy is here: https://www.worldpay.com/uk/privacy-policy SurveyMonkey – survey collection and analysis. It is based in the United States. Their privacy policy can be found at https://www.surveymonkey.com/mp/legal/privacy-policy/ Mailchimp: Mass e-mailing service. This provider is based in the United States. Their privacy information is available at https://kb.mailchimp.com/accounts/management/about-the-general-data-protection- regulation Social media widgets and applications Our Sites may include functionality to enable sharing via third party social media applications, such as the Facebook Share button and Twitter widget. These social media applications may collect and use information regarding your use of our Sites (see details on Third Party Cookies in our Cookie Policy). Any personal information that you provide via such social media applications may be collected and used by that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information. When you call our main telephone number, 0800 612 8282, we will collect the Calling Line Identification information and may retain a copy of the telephone call for our training and security processes. We will also use the information to help improve our efficiency and effectiveness. Links to external websites Our Sites may, from time to time, contain links to and from the websites of our network of partners, affiliates, or advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how such websites collect and use your data. Please check these policies before you submit any personal data to these websites. Access to information With regard to the personal data we collect and use, you have the right: to request a copy of the personal information we hold about you. to require us to amend such data, or delete it (except where the law or existing contracts require us otherwise) to restrict or object to the processing of such data If you would like to make a request for any of the above, you may contact us by telephone on 0800 612 8282, or write to us at our registered office address: The Lingoes Ltd, Unit 11A City Business Centre, Lower Road, London SE16 2XB, UK. We may charge a nominal fee for providing you with a copy of the personal data we hold on you. Exceptions and restrictions The above rights may not apply to non-personal data – if the data are about an organisation and no individuals can be identified. For contractual purposes, you, as an individual may have the right to opt out from data processing, but the organisation you represent may not have the same right. In this instance, please provide us with the data of another consenting representative to be the contact of your organisation.
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PRIVACY

Policy(the important bits)

Date of last update: 22 May 2018

The Lingoes Ltd takes the privacy and security of your personal information very seriously. For detailed contact information, please visit our Contact page. The Lingoes Ltd and our data protection officer (together referred to as “we” or us”) are committed to protecting and respecting your privacy. To contact our data protection officer, please email us at info@lingoes.co.uk. This policy (“Privacy Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. In short, we will not give your data to any third parties to use for their benefit without asking your prior permission. However, we may use external data processing services to process them for the purposes listed below. We will never sell your data to any third parties, or harvest or buy personal data in bulk and use them without the permission from those who the data are about. We will not collect data about your behaviour at any other sites other than our own. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The Lingoes Ltd requires some of your personal data if you purchase or use our products or services, or when you contact us, or when you access our servers or documents on our website. We also collect personal data when you apply to us as a supplier or freelancer. If you represent an organisation that purchases or uses our products or services, your personal data will be used in conjunction to this organisation. By submitting data to our website at www.lingoes.co.uk or accessing our servers (collectively known as “our Sites”), you are accepting and consenting to the practices described in this Privacy Policy. Information we may collect from you You may give us information about you by filling in forms on our Sites or by corresponding with us by phone, email, SMS, in writing or otherwise. This includes but is not limited to the information you provide us when you request for quotations, register for email alerts for potential job offers, request for literature, sign-up for newsletters or enter a competition, promotion or survey. The information you give us may include your name, address, email address, organisation you represent and other contact information, other personal information and (if applying for employment or freelance job offers) relevant information about your qualifications and work experience. If you purchase or subscribe to our products or services, we also collect your billing details. On the other hand, if you take up our job offers, we collect your bank details and tax status in order to process payment to you. Whenever we collect personal data from you, we assume that you provide your own details, not someone else’s. If, however, you fill in other’s data, please ensure you have the express, written and voluntary consent of that person or the organisation you represent. We may receive information about you from third party service providers such as trade bodies, credit reference agencies, payment service providers, or analytics providers when we consider setting up a trade account for you, or when you apply to open a trade account with us. We may combine this information with the information you give us and the information we collect about you. We may use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive). If you apply to us for employment or freelance job offers, we may receive information about you from third party service providers, trade bodies or portals such as proz.com, the Institute of Translation and Interpreting UK, the Chartered Institute of Linguists UK and the American Translators Association in considering your applications. Uses made of the information obtained We may use information held about you in the following ways: to provide you with any services and/or information you request from us; to notify you about changes to our products or services; to provide you with information by post, email, telephone or otherwise about products and services of a similar nature to those you have previously purchased or expressed an interest in which are offered by us and which we think may be of interest to you. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us by phone, post or email using the details on our Contact page. You can also unsubscribe from emails by following the unsubscribe instructions included in every email; to bill you for the products or services we have provided you with, or pay you for the products or services you render us; to administer our Sites and for internal operations, including troubleshooting, data analysis, load management, testing, research, statistical and survey purposes; to improve our Sites to ensure that content is presented in the most effective manner for you and for your computer; to measure or understand the effectiveness of content we serve to you and others, and to deliver relevant content to you; to obtain your feedback on a product, service or our Sites via a third party appointed by us; and as part of our efforts to keep our Sites safe and secure Disclosure of your information We may share the personal data we hold about you to enable us to better understand your needs and serve you in the efficient way that you expect. Your personal data may also be used by us for customer modelling, statistical and trend analysis, with the aim of developing and improving our products or services. We will never sell, trade, or rent your personal information to others; however, we may share your information with selected third parties including: our affiliated companies, such as VSF Wine Education, partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or to enforce or apply our statutory disclosures or any other agreement or to protect the rights, property or safety of our Sites, our users or others; governmental or judicial bodies or agencies to comply with our legal obligations; advertisers and advertising networks that require the data to select and serve adverts about our products or services to you and others. It will only be passed to third party advertisers in order to provide products or services on our behalf; and data, service and software providers that assist us in the improvement and optimisation of our Sites. Cookies, analytics and web beacons Our Sites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. When we send you an email, we may track whether you have opened that email and whether you have clicked any links it may contain. This helps us measure the performance of our email campaigns. We do this by including single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. Where we store your personal data We store your data on our secure servers in the United Kingdom and retain it for a reasonable period or as long as the law requires. However, your data may be transferred to, stored at, and processed in the European Union, the United States or Canada by our partners or service providers, which either offer GDPR compliance or compliance with the EU-US Privacy Shield Framework. The European Commission has so far recognised the United States (limited to the Privacy Shield Framework) as providing adequate protection. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Who and where will process your data For the purposes of large-file transfers, emailing, computer-aided translation (CAT), online payment and surveys, at the time of writing we use the following external data processing agents: Hightail - large-file transfer and sharing, operated by OpenText Corporation based in Canada. Their privacy policy is available at https://www.opentext.com/who-we-are/copyright-information/site- privacy Google G Suite for Business. Google’s commitment to GDPR compliance is available at https://cloud.google.com/security/gdpr/ memoQ – CAT software provider based in Hungary. Their privacy policy is here: https://www.memoq.com/en/privacy-policy WorldPay Pay-by-Link – online merchant services. Their privacy policy is here: https://www.worldpay.com/uk/privacy-policy SurveyMonkey – survey collection and analysis. It is based in the United States. Their privacy policy can be found at https://www.surveymonkey.com/mp/legal/privacy-policy/ Mailchimp: Mass e-mailing service. This provider is based in the United States. Their privacy information is available at https://kb.mailchimp.com/accounts/management/about-the-general- data-protection-regulation Social media widgets and applications Our Sites may include functionality to enable sharing via third party social media applications, such as the Facebook Share button and Twitter widget. These social media applications may collect and use information regarding your use of our Sites (see details on Third Party Cookies in our Cookie Policy). Any personal information that you provide via such social media applications may be collected and used by that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information. When you call our main telephone number, 0800 612 8282, we will collect the Calling Line Identification information and may retain a copy of the telephone call for our training and security processes. We will also use the information to help improve our efficiency and effectiveness. Links to external websites Our Sites may, from time to time, contain links to and from the websites of our network of partners, affiliates, or advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how such websites collect and use your data. Please check these policies before you submit any personal data to these websites. Access to information With regard to the personal data we collect and use, you have the right: to request a copy of the personal information we hold about you. to require us to amend such data, or delete it (except where the law or existing contracts require us otherwise) to restrict or object to the processing of such data If you would like to make a request for any of the above, you may contact us by telephone on 0800 612 8282, or write to us at our registered office address: The Lingoes Ltd, Unit 11A City Business Centre, Lower Road, London SE16 2XB, UK. We may charge a nominal fee for providing you with a copy of the personal data we hold on you. Exceptions and restrictions The above rights may not apply to non-personal data – if the data are about an organisation and no individuals can be identified. For contractual purposes, you, as an individual may have the right to opt out from data processing, but the organisation you represent may not have the same right. In this instance, please provide us with the data of another consenting representative to be the contact of your organisation.
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